Skip to content
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Barry Myers

Barry Myers

November 12, 2024

5  out of  5
rating by Barry Myers
"Love my state farm office! They are always on top of things, help me out right away, and have always done a fantastic job at helping me in every way! I have several vehicles, and my home all insured with them, and don't ever want to go anywhere else!!!"
We responded:
"Thank you Barry, it is great to work with you as well! Jason Ryan State Farm"
Profile photo of Russell Burgdorf III

Russell Burgdorf III

November 7, 2024

5  out of  5
rating by Russell Burgdorf III
"I switched from Liberty over to State Farm because my insurance over tripled in 3 years. State Farm was able to package all my insurances and get me back to a good healthy competitive rate with the same coverages. I saved around 200$ a month and am very grateful! I also got tired of the phone trees and working with someone who isn't informed of your situations. It's nice having a group of the same team that works with you."
We responded:
"Hi Russell, thank you for your comments and feedback about our office. We are thankful to have you as a customer and look forward to continuing to be here for you. "
Profile photo of v GRaViTiZe zX 23

v GRaViTiZe zX 23

November 5, 2024

5  out of  5
rating by v GRaViTiZe zX 23
"This State Farm Agency does not treat their customers just like another customer. They are Very nice, Patient with you, And explain things very well, so you can understand your coverages and everything you have. Always trying to help you save money.. I would really highly recommend going through this agency.. I was previously going through progressive and switched To State Farm and has Been a better experience with them than progressive.. Also, I was with progressive for three years. They never sent me any gifts. This State Farm agency Send me a gift the very first time my renewal came up, and that was very appreciated and thoughtful"
We responded:
"Thank you so much for your business and very kind comments, we appreciate you as well!"
Profile photo of Leigh Knapp

Leigh Knapp

October 26, 2024

5  out of  5
rating by Leigh Knapp
"I've never had such a good experience with an insurance company. Amanda goes above and beyond! Customer service is top notch!! Extremely easy to get in touch with."
We responded:
"Thank you Leigh for your kind words. Our team prides themselves on making sure that we are there for our customers and take the time to make sure they understand what they are paying for!"
Profile photo of Mike Driver

Mike Driver

October 22, 2024

5  out of  5
rating by Mike Driver
"Great service and always willing to go out of the way to make things easier! Amanda is great!"
We responded:
"Thank you Mike for your comments and your support of our small business!"
Profile photo of Haley Hill

Haley Hill

October 22, 2024

5  out of  5
rating by Haley Hill
"Shannan was so helpful at finding me the right insurance and giving me an affordable quote! I would highly recommend giving them a call and they will help you get the best quote that fits your income and allow you to afford insurance and still afford many other things. I even got home insurance and it was cheaper."
We responded:
"Haley, we love to hear these stories. Our team works really hard to make sure our customers understand what they are getting and how to make what they need fit into a budget!"
Profile photo of Aaron Morris

Aaron Morris

October 21, 2024

5  out of  5
rating by Aaron Morris
"I was so pleased with the way that the claims department in the agent took care of my problem and got me into the shop to get my truck repaired it was excellent service and they followed me all through the process"
We responded:
"Thank you Aaron for choosing us as your insurance agent, we are glad that your claim was handled greatly!"
Profile photo of Marie Rhines

Marie Rhines

October 9, 2024

5  out of  5
rating by Marie Rhines
"We've always had great experience with State Farm. I love that the office is 5 minutes down the road. Everyone in the office is always so pleasant whether it be a claim for our home, a claim for our vehicles for an accident or just a tow home! Thank you State Farm!"
We responded:
"Thank you Marie, we are so happy to have you as a customer for such a long time! "
Profile photo of Dominique Dockery

Dominique Dockery

October 9, 2024

5  out of  5
rating by Dominique Dockery
"Shannan provided me with a great experience."
We responded:
"Thank you Dominique for working with us and trusting us with your insurance needs!"
Profile photo of Aaron Frees

Aaron Frees

October 8, 2024

5  out of  5
rating by Aaron Frees
"Had to use my roadside assistance for a tow to a garage. Great experience using the request in the app."
We responded:
"Thanks Aaron, glad we were there to help you out!"
Profile photo of josh easton

josh easton

October 8, 2024

5  out of  5
rating by josh easton
"Very happy with the services I have used. Also, I am very happy with the communication they provide"
We responded:
"Hi Josh, we appreciate your business and your continued support of our small business. "
Profile photo of Theresa Evans

Theresa Evans

October 7, 2024

5  out of  5
rating by Theresa Evans
"Amanda Rusin was a big help getting what I needed to take care of done!"
We responded:
"Thank you Theresa for your review. Amanda is our agency manager and she does a great job at taking care of our customers. Glad she was able to help you out!"
Profile photo of Mr. Darrell G. Evans Sr.

Mr. Darrell G. Evans Sr.

September 11, 2024

5  out of  5
rating by Mr. Darrell G. Evans Sr.
"Thanks for being there for me like a good neighbor stay blessed"
We responded:
"Your are welcome Mr. Evans, it is always great to help you out!"
Profile photo of Lynn Zimmerman

Lynn Zimmerman

September 10, 2024

5  out of  5
rating by Lynn Zimmerman
"Great customer service"
We responded:
"Thank you Lynn, it is always a pleasure to work with you!"
Profile photo of Erica

Erica

August 22, 2024

5  out of  5
rating by Erica
"Shannon was great."
We responded:
"Thank you Erica, Shannan is a great part of our team and awesome at helping our customers. Welcome to our agency!!"
Profile photo of Stacy Rainbolt

Stacy Rainbolt

August 19, 2024

5  out of  5
rating by Stacy Rainbolt
"Matt Cook is WAY above average as an insurance agent. The highest quality customer service with the lowest rates in town. I'm so unbelievably grateful for the huge amount he saved me, it took no time at all. I highly recommend Matt Cook with State Farm. P.S. Thank You for your service Matt!"
We responded:
"Thank you Stacy for the kind comments about our office and about Matt. We pride ourselves on making sure that our customers understand what insurance they are getting and how it protects them!"
Profile photo of Jeanie Mullins

Jeanie Mullins

August 15, 2024

5  out of  5
rating by Jeanie Mullins
"Great rates, and very helpful."
We responded:
"Thank you Jeanie, we are so happy to have been able to save you money and get you some great coverage!"
Profile photo of Erica Igel

Erica Igel

August 14, 2024

5  out of  5
rating by Erica Igel
"Had a great experience working with Matt Cook. He was able to provide multiple quotes to assist with my decision to switch insurance/buy a new vehicle. The process was simple and efficient. Call Matt if you’re looking for fantastic customer service!"
We responded:
"Welcome to our Muskegon agency Erica! We are excited to be working with you and glad you got to work with Matt on our team!"
Profile photo of Shane' Durga

Shane' Durga

July 31, 2024

5  out of  5
rating by Shane' Durga
"Jason and his staff are great! I’ve been working with them for many years. Very knowledgeable and helpful. I definitely recommend this agency."
We responded:
"Thank you so much! We appreciate you as a customer and being a part of our agency family for so long!"
Profile photo of Kayla Walton

Kayla Walton

July 11, 2024

5  out of  5
rating by Kayla Walton
"Seriously have the best staff. I have had them as my insurance agents for years! 10 outta 10 would recommend!"
We responded:
"Hi Kayla, thank you so much for your review and your continued support of our small business. We apprecaite you!"
Profile photo of Steve Bowne

Steve Bowne

June 24, 2024

5  out of  5
rating by Steve Bowne
"Amanda Rusin has provided us fantastic service. Not only responding to our questions with answers but promptly and making sure we have the right coverage that is right for us and our family. Thank you Amanda!"
We responded:
"Thank you Steve, Amanda is great at taking care of our customers! We appreciate your business and your kind words."
Profile photo of Heather Larson

Heather Larson

May 15, 2024

5  out of  5
rating by Heather Larson
"I want to thank Rachael with State Farm and just wanna say they saved me a ton on insurance. About 2500$ to be exact. I would highly recommend them if you are trying to save money on your car insurance."
We responded:
"Thank you Heather, Rachael is great at going through what you really need for your insurance and finding the right balance between coverage and cost!"
Profile photo of MR.ReepeR DeCheney

MR.ReepeR DeCheney

May 2, 2024

5  out of  5
rating by MR.ReepeR DeCheney
"Switching my insurance to this office went smoothly and I'm happy to be saving money. Amanda has been very helpful!"
We responded:
"Glad we could help you out with understanding your insurance and svaing some money!"
Profile photo of Chris Jensen

Chris Jensen

April 30, 2024

1  out of  5
rating by Chris Jensen
"Worst agent I've ever had hands down. Was over charged by his office when he was out of the office. For 3 weeks he kept promising to resolve it and call me back thru his staff.. spoke with him ONCE he said "lemme make a call and i will call you back within 15 min". The next week after still not hearing from him i went to a different agency. Avoid at all costs he has zero integrity. Edit, of course im not "insured with your office" why would i stay to be treated so poorly, cant you read either? It clearly states i went elsewhere after being lied to repeatedly and over charged by your office . No i won't email you, i have seen where you pulled this same act with people on facebook. You earned this review, own it. Next time learn to do your job and respond when you say you will.. next you will pretend your staff didnt over charge me from the quote and you didnt fail to follow up..."
We responded:
"Hi Chris, we don't have anyone under your name with insurance with our office, could it be under a different name. Any State Farm office does not have the ability to overcharge you, our corporate office sets all the pricing and does the billing. I would like to address your concerns, but I can't seem to find any information. Could you plesase email me, jason@insuremuskegon.com and I will dig into this? Thank you and I do apologize for the issues you have had."
Profile photo of Nick Provatas

Nick Provatas

April 26, 2024

5  out of  5
rating by Nick Provatas
"As I do every few years it was time for me to shop around for auto and home insurance. I decided to switch to State Farm as my overall premiums came in slightly cheaper than my previous insurance company, but with much better coverage. Amanda who worked with me to get my quote was great to work with."
We responded:
"Thank you Nick, we appreciate the shot out and glad we were able to get you coverage that was more what you needed! "